Tory Burch Reviews

I am disappointed with this brand. I have had my handbag for a little over a month. And of course, I didn't wear it every day, at most 10-15 times. And the bag began to peel around the edges. It's just terrible quality, no bag from other cheaper brands behaved like this, even after a year.

Delayed response to emails felt like I was being ignored. When shipment arrived the item was inferior quality. Either returned item or display was shipped despite being told it was brand new. Follow up and returns process was painful and I was out of pocket from shipping and customs charges. 15% discount code was offered as compensation for inconvenience, which basically company wins and customer loses. So disappointing and not the level of service expected to be associated with this brand

I did not catch this wasn't a true Tory Burch outlet. Yes I know I'm stupid. But I've repeatedly requested return instructions where I'll pay for the return shipping for all items still in the original packaging and all I receive are cryptic messages stating they'll provide a partial refund. I don't want a partial refund. I want to return these goods of horrible quality and get my money back. Even following their exact request for an email…nothing! Beware!

One of the worst customer service experiences I have ever had. I ordered a bag nearly a month ago, multiple phone calls chasing this and when I put in a formal complaint about this, they just cancelled the order. Do not buy anything from them unless you want to gamble your money! Absolutely useless!

Do not buy anything from this company. Everything they sell is fake thats why its so cheap. I contacted the company via email a week ago ask for a refund and haven't heard anything back. I am now £160 out of pocket. I wish trustpilot would let you give a lower score than 1 star.

If I can give -10 stars I would!
Horrible customer service. I do not want to deal with this company’s customer service never again.
All you get is headaches and stress

Bought a £150 braclet from Tory Burch, a present for someone, expecting it to come in a box or nicely packaged. But no, but came in a small plastic pouch which says made in China on it. Be prepared to needing to buy a box before purchasing.

Today my wife and I went into Tory Burch and were highly impressed by one of the employees. His name was Rodrigo Gutierrez from the La-Cantera store. We were not sure what we wanted to purchase as gifts, and he was extremely helpfull with his knowledge and expertise of the merchandise. We greatly appreciated his patience for all our questions and how freindly and personable he was. We wish more sales people could have the professionalism and personality of Rodrigo Gutierrez.

Thank you,

Frank and Kelli Suri
210 577-2425

Customers service is awful. They do mistakes, and then it’s not their problem. Customer has to deal with it

Ordered a bracelet over two weeks ago, got an email a week later saying it had been cancelled as out of stock. Ordered in a different colour and again took a week to get a cancellation email. How they can assure 2-4 working day delivery when it takes them a week to even process the order is beyond me. Really don't expect that kind of lazy or outdated system for those prices. It's 2022, do better.

I WOULD LIKE TO WEAR TORY BURCH OR JUST ANY BRAND NAME CLOSE IM A DOCTOR AND I WORK HARD I TALKED TO MARK HE IS A HONORABLE PERSON. HE REALLY MADE MY DAY HAPPY HE APPRICATED ME SO MUCH THAT MATTERRS SO MUCH TO ME GOD BLESS HIM, THAT MAKES ME CRY. HAVE A WONDERFUL DAY MARK I HOPE GOD BRINGS IT FOR YOU.

Days ago, Tory Burch did inbox me again, this time, they stated that they would offered me assistance and clearly knew that what bag I wanted to order, even asked me to call them regarding the issue. Then I asked them what for, again, they admitted that they could not entertain a request of order from Hong Kong yet in the website, there is international order, but not to Hong Kong! I made comments on the Tory Burch Foundation for they claimed to empower you but in reality deprived you by depriving my comment on the Foundation!

I ordered few flats from Tory Burch website and they sent me wrong dust bag. So, I reached out twice just for the dust bags and they still haven't shipped it, its been almost 4 weeks.

Read the 5 star reviews & then tell me those are honest. The spelling, punctuation & wording look like they used a thesaurus to write them, not the way a typical American would put sentence structure together. This is Chinese, low quality crap that you have to spend a small fortune on to send it back when it doesn't fit or is of poor quality. Avoid.

I am super disappointed in Tory Burch, my order never arrived, I called and they did not take responsibility for such an inconvenience, what confidence can I have in buying again in this store, they do not respect their customers, much less give them value that they carry, I do not I recommend buying with them, this has never happened to me